Voaise

We collect information that you provide directly to us or that is generated during your use of the service:

We process your information for the following purposes:

• Providing Transcription: To process audio and generate accurate text using our neural network models.
• Service Improvement: To analyze usage patterns and improve our AI features (we do not use your private audio for training without explicit consent).
• Communication: To send account updates, service announcements, and respond to support tickets.
• Security: To detect, prevent, and address technical issues or unauthorized activity.

We do not sell, rent, or trade your personal data. We only share information with third-party service providers (such as Google Gemini AI or cloud infrastructure partners) as necessary to provide the core services. These partners are contractually obligated to protect your data and are prohibited from using it for any other purpose.

We may also disclose data if required by law or in response to valid legal requests from government authorities in India.

We implement industry-standard security measures, including end-to-end encryption for transcripts and secure SSL/TLS protocols for data transmission. Your data is stored on secure servers with strict access controls.

We retain your audio files and transcripts until you delete them or close your account, unless a longer retention period is required by law.

You have the following rights regarding your personal information:

• Access: Request a copy of the data we hold about you.
• Deletion: Request that your personal data be erased.
• Correction: Update or correct inaccurate information.
• Portability: Receive your data in a portable format.

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